Frequently
Asked Questions
Everything you need to know about shopping with Eilinny.
orders
Once your order has been successfully placed, you should receive an order confirmation by email.
If you do not receive a confirmation, please check your spam or junk folder before contacting us.
We begin processing orders as soon as possible, so changes or cancellations cannot always be guaranteed.
If you need to make a change, please contact us as soon as possible. If your order has already entered processing or shipment, we may no longer be able to modify or cancel it.
On rare occasions, an item may become unavailable after an order is placed.
If we are unable to fulfill an item, we will contact you and issue an applicable refund for the unavailable item.
Our available shipping destinations will be shown during checkout.s
As Eilinny grows, we may introduce additional destinations and delivery options.
Eilinny curates styles from Asia, and some products may be shipped through different fulfillment locations depending on the item and availability.
Please refer to the applicable product and shipping information for additional details.
Delivery times vary depending on the product, destination, fulfillment location, and shipping method.
Estimated delivery information is provided during the shopping or checkout experience where available.
Please remember that delivery estimates are not guaranteed and may occasionally be affected by carriers, customs, weather, holidays, or other circumstances outside our control.
When tracking is available, you will receive shipping information after your order has been dispatched.
Please allow some time for the carrier’s tracking system to update after receiving your tracking information.
Not necessarily.
Depending on availability and fulfillment location, items from the same order may occasionally arrive in separate packages.
If this happens, you may receive separate tracking information.
Shipping & Delivery
Products & Sizing
Eilinny discovers and curates fashion inspired by and sourced from across Asia.
Our collections bring together styles we find distinctive, feminine, modern, or simply worth discovering.
Eilinny currently focuses on discovering and curating selected styles rather than designing every product in-house.
As our brand evolves, our collections and approach may evolve with us.
We make reasonable efforts to represent product colors accurately.
However, appearance may vary slightly due to lighting, photography, screen settings, displays, and individual product variations.
Sizing may vary between individual styles.
We strongly recommend reviewing the size information provided on each product page rather than relying only on the size you normally wear.
If measurements are provided, comparing them with a similar garment you already own can help you select the best fit.
Returns & Product Issues
Return eligibility depends on our current Return & Refund Policy.
Please review the policy before purchasing for information regarding eligible returns, time limits, item condition requirements, and exclusions.
Please contact us as soon as possible within the period specified in our Return & Refund Policy.
Include your order number and clear photos or video showing the item, packaging, and issue where possible.
This helps us review what happened and determine the appropriate next step.
An unboxing video can be extremely helpful when reporting damage, missing items, or other issues that may have occurred before or during delivery.
We strongly recommend recording your package when opening it, particularly for higher-value orders.
Additional evidence may be requested depending on the circumstances.
Payment
Available payment methods are displayed securely during checkout and may vary depending on your location.
Payments are processed through the payment providers available through our ecommerce platform.
Eilinny does not directly store your complete payment card information.
Eilinny
Eilinny is about discovery.
We explore styles from across Asia and curate pieces that capture our attention — bringing new silhouettes, details, and perspectives a little closer to you.
Our first chapter begins with fashion from Asia, and we’re excited to see where the journey takes us next.
For order questions, product assistance, or other inquiries, please contact us at:
When contacting us about an existing order, please include your order number so we can assist you more efficiently.
Once your order has been successfully placed, you should receive an order confirmation by email.
If you do not receive a confirmation, please check your spam or junk folder before contacting us.
We begin processing orders as soon as possible, so changes or cancellations cannot always be guaranteed.
If you need to make a change, please contact us as soon as possible. If your order has already entered processing or shipment, we may no longer be able to modify or cancel it.
On rare occasions, an item may become unavailable after an order is placed.
If we are unable to fulfill an item, we will contact you and issue an applicable refund for the unavailable item.
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