Refund & Exchanges

At Eilinny, each order is carefully inspected before shipment to help ensure that your items arrive in excellent condition.

All Sales Are Final

All purchases are final sale. We do not accept returns, exchanges, or refunds for change of mind, incorrect size selection, personal preference, fit, color preference, or other non-defective reasons.

Please review all product details, measurements, sizing information, and your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from the item you ordered, please contact Eilinny Customer Care within 48 hours of delivery.

To help us verify the condition of the shipment, please provide:

Your order number

 Clear photos of the item and the issue

•  Photos of the original packaging and shipping label

• An unboxing video, when available, showing the package being opened and the condition of the item upon arrival

Claims will be reviewed individually. Eilinny may request additional photos, videos, or information when reasonably necessary to evaluate a claim.

Unboxing Video

We strongly recommend recording an uninterrupted video when opening your package, particularly for higher-value orders. An unboxing video can help us quickly verify damage, missing items, or other issues that may have occurred before or during delivery.

Failure to provide an unboxing video may limit our ability to verify certain claims, particularly when the reported issue cannot otherwise be reasonably confirmed.

Approved Claims

If we determine that an item arrived damaged, defective, or incorrect, Eilinny may, as appropriate:

replace the item, provide store credit, or issue a refund to the original payment method.

If a return is required, we will provide instructions. Please do not return an item without authorization from Eilinny Customer Care.

Items Must Remain Unused

Items submitted for a claim must remain unworn, unwashed, unaltered, and with all original tags attached, except where handling is reasonably necessary to identify the reported defect.

Items showing signs of wear, washing, alteration, misuse, or damage occurring after delivery are not eligible for a return, replacement, or refund.

Non-Returnable Items

Unless an item arrives damaged, defective, or incorrect, we do not accept returns or exchanges for:

Incorrect size or fit

 

 Change of mind

•  Personal preference

• Minor color differences caused by lighting, photography, or display settings

• Items damaged through wear, washing, alteration, or improper care

• Final-sale or promotional items

Your Legal Rights

Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable consumer protection laws.